Operational Support Services

Our mission is to provide our customers with a comprehensive service portfolio to enable you to achieve superior tester uptime while optimizing the cost of operating Teradyne test equipment. As the industry's most experienced global field team, we provide a wide range of parts and expertise-based services that meets demanding maintenance requirements.

Parts Availability Services
Our comprehensive suite of Parts Availability Services support every kind of spare parts strategy, from owning spares, leasing them on site, to parts replenishment. Choose from our On-Site Parts Services and Replenishment Parts Services to meet your spare parts needs.

Operational Expertise
Our global network of system experts are available to you over the phone, remotely over the Internet, and on-site to drive your operational success. We are here to assist you during the early system startup and ramp phases and supplement your internal staff during peak times or assistance in resolving complex problems.

Training
Making sure your support staff is equipped with the knowledge to keep your test equipment up and running is critical to your success. Our maintenance classes are taught by service experts aimed at providing your support staff with the in-depth tester knowledge, troubleshooting and repair processes, and hands-on training to repair and resolve system hardware failures and ultimately maximize availability of your test floor.

Customer Care Center
Our Business Support Center provides 24x7 live assistance for parts ordering, technical support, and training registration. 8x5 live assistance is also available in local languages (German, Japanese, Korean) and 24x7 live assistance in Mandarin is available for parts ordering and technical support.